This role leads a portfolio of brands, ensuring that social media responses align with customer service standards and brand KPIs while conducting sentiment analysis, and working closely with customer service teams to resolve issues.

The role focuses on enhancing the brands reputation across digital platforms while reviewing customer feedback and arriving at efficient solutions.

This role crafts iconic campaigns by creating compelling content by understanding the brand's truth and its target audience.

The role focuses on building a culture where great talent thrives. Looking at the entire employee life cycle and elevating it by crafting moments of magic is the core of this role.

Assist in crafting compelling copy and campaign ideas across platforms while collaborating with the creative team.

Lead the creation of impactful visual campaigns and key creatives that define Gozoop’s brand legacy.

Lead impactful brand strategies, pitch planning, and data-driven campaigns while mentoring teams and driving innovative, award-winning work.

Manage daily content, engagement, and strategy across platforms while driving creative planning, trend research, and performance reporting.

Monitor, analyze, and extract insights from social media conversations to manage brand reputation, identify trends, and support data-driven strategy development.